Delivery & Returns

Checkout prepares your order and opens a pre-filled WhatsApp message. An order is not confirmed until our team has reviewed availability, delivery details and payment arrangements with you.

The delivery fee and any free-delivery threshold are shown in your checkout summary before you send the order. Our team will share the expected delivery window during WhatsApp confirmation because timing can vary by destination and item availability.

Please provide a complete address and a reachable Sri Lankan phone number. You are responsible for checking those details before sending the order.

For hygiene reasons, intimate items must be unworn, unwashed, undamaged and returned with all original tags and protective packaging intact to be considered. Eligibility also depends on the product type and the circumstances of the request.

Contact our WhatsApp team promptly after delivery and include your order reference and a clear description of the concern. Do not send an item back until the return has been reviewed and return instructions have been provided.

If your parcel arrives damaged or differs from the confirmed order, contact us as soon as possible with the order reference and clear photographs of the parcel and item. We will review the issue and explain the available resolution.